Customer Relationship Management

Customer Relationship Management

UCC Executive Certificate Course

The Customer Relationship Management (CRM) certificate course will examine best practices in customer service standards and address the need to create an integrated cross-functional focus on winning as well as customers.

The course will also examine the impact of culture and diversity on business relationships, successful negotiation strategies and promotion of the organization through media relations.

Emphasis will be placed on the employer’s role at all levels in improving customer relationships by creating a customer-focused organizational climate.

At the end of the course, participants will be able to (but is not limited to):

  • Outline the concept & importance of Customer Relationship Management as well as the various methodologies involved with managing relationships with customers.
  • Outline the importance of the steps in the Service Value Chains
  • Understand CRM technologies, the role of customer related databases and the successful delivery of CRM outcomes.
  • Evaluate the phenomenon of customer loyalty, and the tools used for efficient allocation of marketing resources to maximize customer value.

This course is NOT currently accepting individual applications.

This course is open-entry. There are no prerequisites for entry.
STEPS FOR APPLICATION
  1. Click on the name of the course you want to apply for, scroll down and click the Apply Online button to complete the application form. (A copy of your ID can be attached)
  2. After submitting your application, make a note of your Application ID number.
  3. Wait for the automated Preliminary Acceptance email with the next step instructions. (If you do not see the email check the Junk /Spam folder)
  4.  Proceed to make payment of the course fee shown with your selected course and the non-refundable registration fee of $2,000 JMD. (Include the Application ID number)
  5. All receipts for all payment(s) must be submitted to the following emails payments@ucc.edu.jm and sfs@ucc.edu.jm before the close of the registration period.
  6. After submitting all required documents, 4-5 business days are required to process an application and verify registration before a student's access to the first class.
ADDITIONAL DETAILS
  • This course is provided by the Corporate Education Division.
  • To register, a non-refundable fee of $2,000 JMD is required.
  • Current UCC students are exempt.
  • The non-refundable Registration Fee ($2,000 JMD) alone will not guarantee a space in the class beyond the close of the registration period.
  • The course fee and registration fee can be combined and paid at the same time. Payment options are outlined in the Preliminary Acceptance email automatically sent after an application is submitted.
  • Examination format may be face to face.
  • Discounts for groups are available.
  • Schedule details are subject to change without notice.
  • Customised training for corporate groups is available at any UCC campus or your training facility on a personalized schedule.
  • On the successful completion of the Executive Certificate course, participants will be awarded a certificate in the form of a digital credential identifier.
IMPORTANT

If your course fees will be paid by an organization, complete these additional requirements below:

  1. Submit an application for the selected course(s) 
  2. Follow the instructions in the Preliminary Acceptance email sent to your inbox, and submit a payment to the UCC for the course fee or application fee amount that is not included in the sponsored portion.
  3. Notify the authorizing person to confirm your sponsorship with an email to payments@ucc.edu.jm. Confirmation should be submitted before the registration deadline and include the information below:
  • Company/ Organization Name
  • Name of Authorizing Person
  • Email address
  • Phone number
  • Amount of the sponsorship
  • Your Name
  • Name of the selected course(s)

Apply Online - Executive Certificate Courses

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