Overview

At a time when public officials undergo enormous public scrutiny and are expected to uphold the highest standards as national models, the Professional Certificate for Public Office is designed for individuals aspiring to hold or new to positions in government and other public agencies. Preparation in government operations and public policy, public relations and customer interaction, communication and public speaking, ethics and integrity, as well as time management, and personal etiquette are among the important areas covered to enhance the persona and performance of prospective and novice public officials.

Description

This course explores the importance between public administration and the formulation of public policy which encompasses political and organizational perspectives as they relate to the policymaking process, including strategic mapping, policy leadership skills, strategies to improve customer interactions, and negotiation. It examines the major intellectual and constitutional foundations of government and public administration as well as current trends. You will also gain in-depth knowledge of theoretical and practical aspects of key governmental processes, the historical development of the field, contributions of social science to understanding organizations, and ethical issues in contemporary government activities.